Shipping policy

Shipping Policy

Thank you for shopping with Penimo 🐾

We’re committed to getting your order to you as quickly as possible while maintaining the quality you expect.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Destination	Estimated Delivery
🇺🇸 United States	7–15 business days
🇨🇦 Canada	7–15 business days
🇬🇧 United Kingdom	7–15 business days
🇪🇺 Europe	7–15 business days
🇦🇺 Australia	10–18 business days
🌍 Rest of World	10–20 business days

Please note: Delivery times are estimates and may vary due to customs or carrier delays.

Order Tracking

All orders include tracking.

Tracking information may take 2–5 days to update after shipment.

Shipping Costs

Shipping is calculated at checkout based on your location.

Customs & Duties

International orders may be subject to customs fees or import taxes. These are the responsibility of the customer.

Delayed or Lost Packages

If your order hasn’t arrived within 25 business days, contact us and we’ll make it right — including a replacement or refund if necessary.